Right choice for New Car Service
The simple truth is that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Hoping to find a bargain at the end of year car sales or just want to get your new car serviced in time for the holidays? Here is some sound advice from Chapmans Auto Repairs in Cooroy.
Getting a new car is one of the most comprehensive investments you'll likely make, so the logical approach is to be sure to care for it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
The simple truth is that you have the right to choose which mechanic should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
Dealers cannot force you to get the car serviced by the dealership you purchased it from for service or repairs. Provided the work is completed to the manfufacturers specifications by an acceptably skilled person and uses good quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Chapmans Auto Repairs mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Chapmans Auto Repairs mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Chapmans Auto Repairs will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the new car.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the distinction between express, statutory and manufacturer warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be outweighed by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be on the watch for new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, when processing the sale of your new car. More often than not these ‘other’ warranties may include quite comprehensive restrictions or provisions, and often can seem very confusing. Many times these deals provide no substantial additional benefits not already granted by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific new car dealership.
Such deals are very unlikely to alert you to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or excessive waiting times due to fewer available service locations or mechanics.
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